Frequently Asked Questions
Who is PromoVet?
PromoVet is a multi-state licensed veterinary wholesale distributor focused on helping independent veterinary clinics access competitively priced pharmaceutical products with fast, reliable fulfillment and responsive customer service.
What types of products does PromoVet offer?
PromoVet offers a wide range of veterinary pharmaceutical products including vaccines, heartworm preventatives, flea and tick treatments, dewormers, antibiotics, medications, and additional companion animal health products.
Are the products sold by PromoVet the same as those from primary distributors?
Yes. PromoVet distributes products from the same manufacturers used by primary veterinary distributors, ensuring product authenticity, quality, and consistency. Products are monitored for freshness and handled in accordance with manufacturer storage requirements.
How does PromoVet offer competitive pricing?
PromoVet operates with a digital-first model and lean operating structure, allowing us to maintain competitive pricing across a broad range of veterinary pharmaceutical products. We also make strategic inventory purchases and pass savings opportunities along to clinics whenever possible.
How does PromoVet ensure product quality and freshness?
PromoVet operates from a human-grade pharmaceutical facility and maintains strict inventory management and quality control standards. Products are routinely monitored for dating, storage conditions, and handling requirements to help ensure product integrity and freshness.
What are PromoVet’s shipping options and policies?
PromoVet offers both ground and refrigerated shipping options depending on product requirements.
Non-refrigerated products typically ship via standard ground service through FedEx or UPS.
Vaccines and refrigerated products always ship Next Day Delivery in insulated packaging with ice packs to support proper cold-chain handling and product integrity.
Free refrigerated shipping thresholds vary by shipping region. Orders below the applicable regional minimum incur a refrigerated shipping fee.
For complete shipping details, including shipping zones, thresholds, and refrigerated shipping policies, please review our Shipping Policy.
When are refrigerated orders shipped?
To help avoid weekend transit delays, refrigerated shipments are processed and shipped Monday through Thursday only.
Can refrigerated and non-refrigerated products ship separately?
Yes. Mixed orders containing refrigerated and non-refrigerated products may ship separately depending on the products ordered and shipping requirements.
What payment methods does PromoVet accept?
PromoVet accepts major credit cards including Visa, Mastercard, American Express, and Discover.
How does PromoVet protect customer information and privacy?
PromoVet uses industry-standard security measures to help protect customer and payment information. For additional information, please review our Privacy Policy.
How can I contact PromoVet for support or questions?
Customers can contact PromoVet through:
- Email: support@promovet.vet
- Phone: (561) 392-3327
Our team is committed to providing responsive and helpful support for independent veterinary clinics.
For additional information, please review the policies below:
